WiseEssays.com Review [Update April 2024] – Low Prices VS Terrible Customer Support. Who Wins?

Overview

People are always learning. With the development of the Internet and distance learning, there is an increasing demand for writing services. Alas, this has led to the emergence of scam websites. To find a reliable website, you must thoroughly study the market. Moreover, you must read all the information you can find about each writing service. It is not superfluous to order a test paper to check the level of writing and so on. To save your time, I have taken on all these tasks for you. My goal is to help you choose the right writing service and receive the best experience. This review is for wiseessays.com. 

At first glance the website attracts attention with a calm and informative design. From the very beginning I appreciated the online chat and the price calculator located on the main page. Then I discovered that the website offers example papers which is definitely a huge plus, because everyone wants to see a sample of their end result. There is also a whole page dedicated to customer reviews, which is also reassuring. I would also like to mention the price list and paper ordering process scheme.  Let’s study this website more thoroughly and see whether it is really as good as it looks at first glance. 

Story

This writing service has existed for 10 years. Wise Essays was registered on 15 JUN 2011 in Denver, Colorado. 

I also found the design of the website in 2012.

You barely ever find a writing service which boasts a long period of existence. I am confident that with the level of competition it has faced, it would be hard for Wise Essays to stay in the market if the quality of work was low. To check the quality, I ordered a paper and prepared a detailed review on Wise Essays, including its pros and cons. 

Pros and Cons

Pros

• I liked this user-friendly website! Its design and navigation are easy, and you will not struggle with the inability to find the appropriate button. Separately, I want to note the presence of tabs such as “About Us”, “Pricing & Discounts” and “Services”.
• One of the advantages are numerous discounts which could save you 5%, 10% or 15% off of the price! There are several types of discounts available. 

Currently Wise Essays are offering  a promo code for 17% discount. All you have to do is to paste it into a special box while ordering.

• Among the advantages I would like to mention is the price calculator. I am grateful to websites that allow me to calculate the final sum without registration or other time-consuming processes. 
• While ordering, you can assign your order to one of the top 10 WiseEssays writers or to a specific writer. This is a useful feature for those who have previously ordered a paper and want the same author to write a new one. 
• Wise Essays has Privacy, Money-back, Cancellation and Delivery policies. This guarantees that you will receive high-quality work on time. If any problem occurs, you can easily check your rights via these documents.

Cons

• The customer support service level is below expectations. You can contact them by online-chat, phone, email or fax, but unfortunately, the support team on chat do not always answer the questions. Once, they simply closed the chat without even replying to me!
• I would guess that the reviews on the main page are fake. Moreover, the Wise Essays reviews on TrustPilot are negative. 
• Even though the website offers links to social media, the accounts there are not “live”. The last post on Instagram is dated by 28 August 2018, and on Facebook, 24 August 2018. 
• I believe that papers should be written by native English speakers, but unfortunately, I couldn’t find any information about the native language of the writers employed by Wise Essays.

Types of Services

You can see the most popular types of service on the main page by clicking the “Services” button at the top. 

You can find the full list of the available services via the online calculator. In total, I counted more than 50 possible types. You rarely find a writing service which offers poems, blog posts and chemistry problem-solving at the same time. 

Customer Reviews

As I have already mentioned above, there are several no-name reviews on the main website page. Frankly, I do not believe they are real, because they are published without any photo of the customer, name/age or other personal details. 

The second thing that made me doubt was the absence of reviews on the third-party sites. 

Sitejabber

For instance, If you go to Sitejabber you will find no Wise Essay reviews at all.

This is suspicious, as Wise Essays has existed for 10 years, but still does not have any reviews there.

TrustPilot

Talking about reviews, TrustPilot, carries only 2 reviews and both of them are poor – the writers gave “Average” and “Bad” ratings.

The first review was written by Friedrich Ernst in Dec 2020, and he assessed his experience with Wise Essays as “Negative”.

The second one is dated December 2019, and Leone assessed her experience as “Average”. 

Prices

As I have already mentioned in Pros, there is a price calculator on the main page. Using this you can easily find out the price for your paper.

In addition, Wise Essay offers an impressive price list. Depending on the field, you may see various types of papers with different prices. Please note that all prices indicated are starting prices.

Quality

To prepare an objective review, I ordered an essay. While studying the reviews I fought with 2 questions: “Is Wise Essays legit?” and “Is Wise Essays scam?”. To my astonishment, when I received my ready-made paper I did not find any mistakes or plagiarism issues. The essay passed the anti-plagiarism test successfully. 

In addition, I found a block of information dedicated to the issue of the legality of this service. According to this, the use of this writing service is absolutely legal and cannot be doubted by universities or colleges.

Customer Support

Wise Essays has a customer support team available throughout the day, without any breaks or holidays. You can contact them in 4 ways:

• By online chat;

The chat box is available on the main page or on the “Contact Us” page. 

• By e-mail;

You can write them a message on [email protected]

• By phone;

You can contact the customer support team by calling them on +1-(888)-313-7765 or +1-(347)–620-6339.

• By fax.

Even though nowadays people barely use this method of communication, you can still send your message on (302) 397-2638.

Payment Methods

Wise Essays accepts payment by credit card and PayPal. Oddly, their website says that they also accept Bitcoins, although I strongly doubt that the site accepts payment for an essay in the form of cryptocurrency. 

Guarantees

Previously I mentioned that Wise Essays has Privacy, Money-back, Cancellation and Delivery policies. From this point of view it is a good website with a variety of guarantees.

How to Make an Order

To my relief, the ordering process is rather easy. It takes just minutes (including the payment). After clicking “Order Now” you will see a special form on which you should specify:

• The type of assignment;
• Academic level;
• Number of pages;
• Topic;
• Field of Study;
• Deadline;
• Citation style and the number of references.

If needed, you can also provide the writers with instructions from your supervisor. Furthermore, at this stage you can paste the promo code to receive a discount. 

When you have finished filling in all the necessary info, you are required to sign up for a new account or log in.

Then you will be redirected to the payment stage.

Loyalty Program

In addition to all the possible discounts, Wise Essays offers so-called “Life-long discounts”. The concept is simple – the more you order, the bigger the discount. Thus, you may be able to save up to 15% off.

Verdict

Overall, I have mixed feelings. The service has 10 years experience in writing more than 50 types of papers. It protects you, your money and your ready-made work with its guarantee policies. Despite the already low prices, the service offers even more savings through the discount program. But at the same time they have terrible customer support, have abandoned social media and received poor feedback. In my opinion, they are still worth a try.